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Axi- Internal SOP

Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Everything you should know about Deposits and Withdrawals for Web Platform accounts.

Deposits and Withdrawals: MetaTrader 4 (Web Platform)

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 5

Trading Platform Troubleshooting

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about our Axi Affiliates, Introducing Brokers, and Money &amp; Asset Managers partnership options and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Withdraw via MetaTrader

Find out the minimum withdrawal amount for each available payment method at Axi.

What are the minimum withdrawal amounts for each payment method?

Find out what the Return to Source (RTS) policy is, how it affects your withdrawals, and what rules apply to different payment methods including cards, crypto, and bank transfers.

What is Return to Source (RTS) and how does it work?

Find out whether you can withdraw if any of your Axi accounts has a negative balance.

Can I withdraw funds if my account has a negative balance?

Learn how to withdraw using Local Money Transfer in India via the Axi Client Portal, including RTS rules, bank verification requirements, and steps.

How to withdraw via Local Money Transfer (India) — Client Portal

Find out the most common reasons for withdrawal delays and what information to provide when contacting Client Services.

Why haven't I received my withdrawal yet?

Find out what happens if your card is expired, lost, or stolen when withdrawing, and how to update your card details.

What happens if my card is expired, lost, or stolen when I try to withdraw?

Learn how to withdraw via Visa/Mastercard, Apple Pay or Google Pay in the Middle East via the Client Portal, including RTS rules and steps.

How to withdraw via Visa/Mastercard, Apple Pay or Google Pay (Middle East) — Client Portal

Learn how to withdraw via Knet in Kuwait via the Client Portal, including RTS rules, partial withdrawal rules, and steps.

How to withdraw via Knet (Kuwait) — Client Portal

Learn how to withdraw via Local Money Transfer in Japan via the Client Portal, including Katakana requirements, bank verification, RTS rules, and steps.

How to withdraw via Local Money Transfer (Japan) — Client Portal

Learn how to withdraw via Bitwallet via the Client Portal, including RTS rules, email wallet matching, and steps.

How to withdraw via Bitwallet — Client Portal

Learn how to withdraw via PIX in Brazil via the Client Portal, including RTS rules and steps.

How to withdraw via PIX (Brazil) — Client Portal

Learn how to withdraw via Local Money Transfer in Malaysia via the Client Portal, including bank verification, RTS rules, and steps.

How to withdraw via Local Money Transfer (Malaysia) — Client Portal

Learn how to withdraw via cryptocurrency via the Client Portal, including supported coins, RTS rules, network selection, and steps.

How to withdraw via Cryptocurrency — Client Portal

Learn how to withdraw via Neteller via the Client Portal, including RTS rules, email wallet matching, and steps.

How to withdraw via Neteller — Client Portal

Learn how to withdraw via Skrill via the Client Portal, including RTS rules, email wallet matching, and steps.

How to withdraw via Skrill — Client Portal

Learn how to withdraw funds using PayPal via the Axi Client Portal, including Return to Source (RTS) requirements, linked PayPal email restrictions, minimum withdrawal limits, and withdrawal processing timelines.

How to withdraw via PayPal — Client Portal

Learn how to withdraw funds using Global Money Transfer via the Axi Client Portal, including bank account selection, IBAN requirements, minimum withdrawal limits, Return to Source (RTS) policy exceptions, and withdrawal processing timelines.

How to withdraw via Global Money Transfer (Bank Transfer) — Client Portal

Find out exactly how long each Axi withdrawal method takes to process and what can cause delays.

How long does a withdrawal take to process?

Find out what your available withdrawal balance is, why it may differ from your total balance, and how withdrawals affect your open positions and margin.

How is my withdrawal balance calculated?

Learn how to withdraw funds to a credit or debit card via the Axi Client Portal, including card selection, minimum withdrawal requirements, processing timelines, and important withdrawal status information.

How to withdraw via Credit/Debit Card — Client Portal

Learn how to withdraw funds using Local Money Transfer in Indonesia via the Axi Client Portal, including bank account verification requirements, Return to Source (RTS) policy, required bank documents, minimum withdrawal limits, and withdrawal processing timelines.

How to withdraw via Local Money Transfer (Indonesia) — Client Portal

Learn how to withdraw funds using Local Money Transfer in China via the Axi Client Portal, including bank account verification requirements, Return to Source (RTS) policy, required bank documents, minimum withdrawal limits, and withdrawal processing timelines.

How to withdraw via Local Money Transfer (China) — Client Portal

Learn how to withdraw funds using Local Money Transfer in Thailand via the Axi Client Portal, including bank account verification requirements, required banking details, and steps to submit your withdrawal request successfully.

How to withdraw via Local Money Transfer (Thailand) — Client Portal

Learn why the PayNow withdrawal option may be unavailable, including temporary payment provider restrictions, and how to withdraw funds instead using a local SGD bank transfer via the Axi Client Portal.

Why is PayNow unavailable for withdrawals?

Find out whether Axi allows withdrawals to third-party accounts and what constitutes a third-party payment.

Can I withdraw funds to someone else's account?

Find out whether Axi charges withdrawal fees and what third-party fees may apply.

Are there any fees for withdrawing funds from Axi?

Find out why you may have received less than your withdrawal amount and what to do.

Why did I receive less than the amount I withdrew?

Find out how to select the correct crypto network for your deposit or withdrawal and what happens if the wrong network is used.

Which crypto network should I use and what happens if I choose the wrong one?

Find out what to do if your cryptocurrency deposit hasn't appeared in your account within the expected timeframe.

Why hasn't my crypto deposit arrived yet?

Find out what to do if the QR code for your crypto deposit won't scan or fails to load.

Why won't the QR code scan for my crypto deposit?

Learn how to withdraw via Gate To Pay via the Client Portal, including eligible countries, RTS rules, wallet restrictions, and steps.

How to withdraw via Gate To Pay — Client Portal

Learn how to withdraw funds using Apple Pay via the Axi Client Portal, including eligibility requirements, Return to Source (RTS) policy, account selection, and withdrawal limitations for deposited funds and trading profits.

How to withdraw via Apple Pay — Client Portal

Find out the most common reasons why a withdrawal may be unavailable and what steps to take to resolve each one.

Why can’t I withdraw my funds?

Find out whether you can cancel a withdrawal request and how to do it.

Can I cancel a withdrawal request I have already submitted?

Learn how to withdraw funds using Local Money Transfer in South Korea via the Axi Client Portal, including bank account verification requirements, Return to Source (RTS) policy, withdrawal steps, and processing timelines.

How to withdraw via Local Money Transfer (South Korea) — Client Portal

Learn how to withdraw funds using Local Money Transfer in Vietnam, including requirements, Return to Source (RTS) rules, and steps to complete your withdrawal.

How to withdraw via Local Money Transfer (Vietnam) — Client Portal

Find out how to withdraw funds via Local Payment Agent in the Axi Client Portal, including requirements, limits, and step-by-step instructions.

How to withdraw using a Local Payment Agent in the Client Portal?

Learn how to withdraw funds using Google Pay, including requirements, Return to Source (RTS) rules, and steps to complete your withdrawal.

How to withdraw via Google Pay — Client Portal

Learn how to withdraw funds using Local Money Transfer in Colombia, including requirements, limits, and steps to complete your payment in Client Portal.

How to withdraw via Local Money Transfer (Colombia) — Client Portal

Learn how to withdraw funds using Local Money Transfer in Singapore, including requirements, limits, and steps to complete your payment in Client Portal.