If a client doesn’t appear under your account, it could be due to a few common reasons:

1. Cookies Issues
   • If the client’s browser has cookies disabled, or they used private/incognito mode, the referral link may not track properly. Ask them to enable cookies and avoid using private browsing when signing up.
2. Incorrect Referral Link
   • Ensure that the correct referral link was used. If the wrong link was shared, or there’s a typo in the link, the client won’t be linked to your account. Double-check the link before sharing it.
3. Sign-up Delay
   • There might be a slight delay in processing the client’s referral status. The system may take a little time to update after they’ve signed up. If you need more information or assistance with adjusting the client’s referral tags, please reach out to your Account Manager.
4. iOS App Tracking:
   • If you signed up using the Axi trading app on iOS, you must allow tracking for your referral to be properly recorded. When prompted, tap “Allow” on the tracking pop-up. Example: 

If you’re still having trouble, contact your Account Manager for help. They can assist with troubleshooting and ensure everything is properly linked.