If you are unable to complete registration, one of the following is likely the cause.
Axi allows one verified profile per person. If you are seeing a duplicate account error, or a message saying this email address is already registered, you already have an account. You do not need to create a new one.
Log in to the Client Portal using your registered email. Not sure which email you used? Check your inbox and junk folder for any previous emails from @axi.com.
→ See: I already have an Axi account — what are my options?
Verified clients can hold a maximum of 5 trading accounts under one profile. If you have reached this limit, you cannot open additional accounts. For more information see: How many trading accounts can I have?
If your country does not appear in the country list during registration, Axi is unable to onboard clients from that region. This is a hard restriction and cannot be overridden.
You must be 18 or older to open an Axi account. This applies globally with no exceptions.
Axi uses an automated verification system to validate your identity documents. Your submission may be rejected if:
Your ID is expired
The document is not fully visible or is blurry
The document type is not accepted in your country — each country has specific accepted document types, displayed on screen during the verification step. Ensure you upload one of the listed documents, otherwise your submission will be rejected
If your submission is rejected, you will be notified with the reason. Resubmit with a valid, in-date document ensuring all details are clearly visible.
If you are experiencing an error that does not relate to the above, try the following before contacting support:
Clear your browser cache and cookies and try again
Use incognito or private browsing mode
Try a different browser or device
Still unable to register? .
Contact Client Services via the Help Center with details of the error you are seeing.
