I requested a password reset but didn't receive the email

Password reset emails are usually delivered within a few minutes. If you haven't received it, follow the steps below. 

1. Confirm you're resetting the right account 

Axi has separate login credentials for different platforms. Make sure you're resetting the correct one: 

• Client Portal (my.axi.com) — manages your profile, funds, and trading accounts. 

• MT4/MT5 — your trading account login, reset via the Client Portal. The investor password can be changed directly from the MT4/MT5 platform 

• Axi Mobile App — uses your Client Portal credentials 

• Copy Trading App — separate login, reset within the app 

If you registered using a social login (Google, Facebook, or Apple), you do not have an Axi password to reset. You must log in and manage your password directly through that provider. 

2. Check your spam or junk folder

The reset email is sometimes filtered automatically. Search for emails from @axi.com. 

3. Make sure @axi.com emails are not blocked 

Check your email provider's blocked sender list and ensure @axi.com is not on it. If it is, unblock it and request a new reset email. 

4. Clear your cache and cookies or try a different browser 

Try the reset link in incognito mode, a different browser, or a different device. Sometimes a cached session prevents the reset from completing correctly. 

5. Confirm you're using the right email address 

The reset email is sent to your Axi registered email only. If you're unsure which email that is, contact our Customer Success team. 

6. Wait a few minutes and try again 

Delivery can be delayed depending on your email provider. Request a new reset email and wait before checking again. 

Still nothing? 

Contact our Customer Success team via the Help Center with your account number and registered email address.