You may not be able to apply a promo code or may encounter an error if the code is invalid, not applicable to your account, or if certain eligibility conditions are not met.

Promo Code Rules

1. Bonuses apply exclusively to active Standard, Pro, Swap-Free, and Premium MT4/MT5 accounts. They are not available for the Axi Trading Platform, Axi Select, Demo or inactive account types. 

2. Some bonuses are available only in certain countries or regions. 

3. Only one promotion can be active at a time. Please ensure your current promotion has been completed or has expired before applying for another.

4. The code may be incorrect, expired, or not applicable to your trading account. 

5. Some promotions are not available via self-service and must be requested manually.  

Common Reasons for Errors

1. You may see an error message if the promo code is incorrect, expired, already used, or not eligible for your selected trading account.

2. Please note that Axi Trading Platform, Demo, Axi Select, inactive, suspended, frozen, or archived accounts are not eligible for promotions.

3. We recommend selecting a code from the Available Promo Codes list instead of entering one manually to avoid errors.

4. In some cases, the issue may be due to a temporary technical glitch. Please wait for up to an hour and try again. If the issue persists, contact Customer Support for further assistance.