Withdraw funds using PIX via the Axi mobile app to your registered PIX account (linked to your deposit details).

Eligibility & Requirements

1. Available to residents of Brazil only.

2. Return to Source (RTS) applies: you must withdraw up to the original amount deposited via PIX first.

3. Profits above the deposited amount can be withdrawn using any other available method shown in the app once RTS is consumed.

4. Ensure you are logged into your Live account, not a Demo account.

5. Minimum and maximum withdrawal limits apply — displayed in the app. If your request is outside these limits, an error message will appear.

Steps to Complete Withdrawal

1. Open the Axi mobile app and log in to your Live account.

2. Tap the Person icon in the top-left corner.

3. Select My Accounts, then tap Withdraw.

4. Choose your trading account.

5. Enter the withdrawal amount, select PIX as the method, confirm the currency, and tap Continue.

6. Select your existing PIX account, or tap Add Method to add a new one.

7. You can add a new PIX account, provided it matches the account holder’s name and ID details and complies with RTS requirements. When adding a new PIX account, enter the account holder’s full name, select the ID document type (CPF or CNPJ), enter the ID number, and provide the PIX key in one of the supported formats: CPF (numbers only), CNPJ (numbers only), email address, phone number in international format (numbers only, no symbols), or EVP (Endereço Virtual de Pagamento).

8. Review all details and tap Request Withdrawal.

Processing Time

1–2 business days for Axi to process your withdrawal request (excluding payment provider processing time).

Important Notes

1. Your balance is adjusted immediately after submitting the request.

2. If the withdrawal is unsuccessful, funds will be returned and Client Services will contact you with the reason and next steps.

See also: How to withdraw via PIX (Brazil) — Client Portal

Need help?

See the screenshots below for a visual walkthrough of each step in the withdrawal process. If you’re unsure at any stage, this guide can help clarify the process.