If your dashboard is not displaying performance data in the Seed phase, follow the steps below to identify and resolve the issue before contacting support.

Before You Start

1. Confirm you have joined the Axi Select program

2. Confirm your Axi Select account has been open and active

Steps to Resolve

1. Check whether you have joined Axi Select. Log in to the Client Portal and select "Axi Select". If you have not yet joined, your dashboard will not display any information as it is tied to the Axi Select program. Select "Join for Free" to enrol.

2. Check whether you previously dropped out of the Seed phase. If you previously dropped out of the Seed phase and originally enrolled with an Edge Score from an existing account, your Edge Score will have reset to zero. In this case, you will need to place 20 unique trades in your Axi Select account before you can rejoin the Seed phase and see your performance data.

3. Allow time for data to populate. Once you meet the necessary requirements, your performance data should start to appear correctly on your dashboard.

Still experiencing issues?

Try clearing your browser cache or accessing the Client Portal in a different browser. Dashboard data typically appears within a few minutes of meeting requirements. If it does not appear after some hours, contact our Customer Success Team.

Important Note: Your dashboard is linked exclusively to your Axi Select account. It will not display data until you have enrolled and met the minimum requirements for the Seed phase.