If you experience issues uploading your documents via the Axi Client Portal, follow the steps below and try again:

1. Clear your browser’s cache and cookies. 
2. Try using a different device (e.g., phone, computer)
3. Try using another browser. 

If the issue persists, you can send a copy of your identification document via email (service@axi.com) directly to our Client Services team. When submitting an ID document, please ensure the following: 

• The email must come from the email address registered to your Axi account. 
• Images must show all four corners of the original document.
  
  • Images must be clear, legible and in full colour; they should not be blurry, black and white, or overly flash-lit. 
• If you are uploading a driver's license or national ID, please upload both the front AND back of the document.

Our team will review your documents as soon as possible, but please be aware that document reviews typically take 1-2 business days.